Turnkey Applets
Applets and workflows for chat commerce.
Build the buyer journey inside chat: browse, cart, pay, delivery, support, loyalty, finance, and AI, then connect it to a merchant back office that can run the business.
Structured by commerce layer
Some modules launch as standalone builders today. Others are outlet-native and come bundled into the merchant operating stack.
Chat commerce stack
Merchant operations
Control-center workflows merchants use to onboard, sell, operate, and grow from one chat commerce back office.
Standalone applet
Bank account onboarding
Guide applicants through digital account onboarding, KYC collection, branch preference, and approval follow-up in a structured chat flow.
- Supported account products
- KYC and onboarding rules
- Funding and branch handoff options
Outlet-native applet
Broadcast marketing
Broadcast campaigns, coupons, seasonal templates, retargeting, and referral promos packaged for merchants that sell primarily through messaging.
- Segments, coupons, and campaign templates
- Scheduled promotions and retargeting
- Referral and loyalty hooks
Standalone applet
Conversational classifieds
Spam-controlled wanted and offer listings with paid response credits, instant match routing, and contact reveal only when the workflow allows it.
- Wanted and offer formats
- Match geography and categories
- Contact release and moderation rules
Standalone applet
FX quote marketplace
A dealer quote marketplace for buy and sell requests, callback delivery, per-dealer quote notifications, and escrow-protected settlement steps.
- Supported currencies and modes
- Quote expiry and dealer response rules
- Escrow release conditions
Standalone applet
Invoice finance intake
Capture invoice or bill financing requests, route them for review, and track discounting offers and settlement updates through chat.
- Financing products and tenors
- Invoice review requirements
- Disbursement and settlement workflow
Standalone applet
Leave and approvals
Capture staff leave applications, route approvals, and keep calendars aligned using structured chat steps.
- Leave types and notice rules
- Approval chain depth
- Attachment and blackout requirements
Standalone applet
Payroll operations
Collect payroll runs, capture staff payment inputs, and coordinate approvals, disbursement cutoffs, and exception handling via chat.
- Payroll frequency and cutoff rules
- Employee input fields and deductions
- Approval and payout controls
Standalone applet
Referral rewards engine
Standalone referral-promotion applet based on the legacy incentive flow: share a promo, capture referral provenance, and fund rewards plus message credits from one setup flow.
- Referral promotion name
- Reward type and provider
- Promotion image and rights attestation
Standalone applet
Shift scheduling
Publish rotas, capture swaps, and coordinate workforce coverage using structured conversations.
- Shift types and locations
- Weekly hour targets
- Swap approval rules
Chat commerce stack
Customer applets
Buyer-facing mini experiences that run directly inside a merchant chat thread.
Standalone applet
Appointment booking
Let customers discover availability, book time slots, and receive confirmations and reminders across chat.
- Services and appointment windows
- Slot duration and buffer rules
- Reminder timing
Outlet-native applet
Browse store
A visual storefront inside chat for menus, collections, product variants, and trust signals without forcing the buyer onto a separate website.
- Storefront sections and featured categories
- Variant, bundle, and flash-sale presentation
- Trust badges and delivery coverage
Standalone applet
Chat airtime storefront
A WhatsApp-first airtime checkout and fulfillment flow with payment confirmation, telco targeting, and post-payment delivery messaging.
- Supported countries and telcos
- Checkout and fulfillment copy
- Default denomination and fallback handling
Outlet-native applet
Community and social commerce
Group buying, referrals, live deals, and friend-to-friend recommendation loops that fit how commerce already spreads across chat in Africa.
- Group buying and referral chains
- Live deals and social proof
- Community promotion mechanics
Standalone applet
Customer support desk
Triage support issues, tag priorities, and automate escalations for a chat-based service desk.
- Categories and priority matrix
- SLA targets
- Escalation thresholds
Standalone applet
Delivery dispatch
Collect delivery requests, route pickups, confirm drop-offs, and keep customers updated in chat.
- Service zones and pickup windows
- Same-day delivery toggle
- Proof-of-delivery preferences
Outlet-native applet
Delivery tracker
Buyer-facing delivery status, ETA updates, and rider visibility so post-purchase communication stays inside the merchant chat thread.
- Live order and rider milestones
- Pickup, dispatch, and ETA messaging
- Proof-of-delivery checkpoints
Outlet-native applet
Finance plans
Deposit-now and pay-later flows for merchants selling financed goods or services, with balance tracking and weekly payment plans in chat.
- Deposits, installments, and balances
- Credit checks and due-date nudges
- Financed product eligibility
Standalone applet
Insurance purchase flow
Let customers compare policy classes, capture underwriting details, issue quote requests, and progress purchases from chat.
- Policy classes and coverage types
- Quote inputs and underwriting fields
- Renewal and claims support options
Standalone applet
Loyalty and rewards
Run points, tiers, and redemption campaigns that keep customers engaged with structured accrual and reward messaging in chat.
- Points and tier logic
- Reward catalogue and redemption rules
- Campaign and member engagement settings
Outlet-native applet
Pay
One-tap payment collection for M-Pesa, cards, wallet, pay later, escrow, and split payment journeys directly inside chat.
- Mobile money and card rails
- Escrow, split, and installment options
- Refund and payout rules
Outlet-native applet
Service quote
Form-led quote capture for custom jobs like construction, tailoring, repairs, printing, and field services before handoff to the merchant.
- Quote intake forms and attachments
- Turnaround targets and quote expiry
- Job-type templates by industry
Outlet-native applet
Smart cart
Persistent cart logic inside chat with quantity controls, promo codes, shipping estimates, and recovery for abandoned checkouts.
- Cart persistence and abandoned-cart nudges
- Promo and coupon logic
- Shipping estimate rules
Standalone applet
Subscriptions and renewals
Sell recurring access plans, push renewal reminders, and manage grace periods from one chat-native workflow.
- Plan cadence options
- Trial and grace periods
- Renewal reminder timing
Chat commerce stack
AI copilots
Assistants that turn ChatWorks into a conversational operating system for both merchants and buyers.
Outlet-native applet
Buyer AI assistant
A shopper-side guide that helps buyers discover products, compare stores, and choose the fastest or best-value option inside chat.
- Budget and preference search
- Product and merchant comparisons
- Conversation-guided discovery flows