Privacy Policy

ChatWorks operates a secure chat commerce platform for verified retailer listing services, marketplace matchmaking, and connected messaging experiences including Telegram and WhatsApp. This policy explains how we collect, use, disclose, and protect personal and business information when you use ChatWorks.

Information We Collect

We may collect identity and account details such as name, email address, mobile number, account type, organisation name, authentication settings, and support communications. We may also collect commerce and interaction data such as chat messages, bot commands, listing content, configuration inputs, balances, transaction records, referral details, uploaded media, device metadata, IP address, and webhook event logs.

How We Use Information

We use information to create and secure accounts, deliver marketplace and retailer listing functionality, route and render messages across supported channels, process payments and credits, prevent fraud and abuse, resolve disputes, comply with legal obligations, and improve service quality, reliability, and product design.

Channel And Service Providers

ChatWorks may use third-party infrastructure providers to deliver core functionality, including hosting and identity services, payment services, and messaging transport providers. In the current ChatWorks deployment this may include AWS Amplify, Amazon Cognito, Stripe, Telegram, and Twilio. These providers process only the data necessary for the services they perform on our behalf or as independent service providers to you.

Retailers And Marketplace Participants

If you interact with a ChatWorks retailer listing or marketplace participant, some information you provide may be visible to the relevant retailer, seller, buyer, service provider, or counterparty as needed to complete the requested interaction or transaction. For example, a listing, request, provider offer, order detail, or support exchange may be shared with the other party to facilitate matching or fulfilment.

Payments And Billing

Payment instructions, reserve balances, message credit purchases, and related transaction metadata may be processed and stored to operate the platform and support billing. ChatWorks does not intentionally store full card numbers in application code or local page state; card payments are handled through third-party payment processors where applicable.

Security

We use administrative, technical, and organisational measures designed to protect data against unauthorised access, loss, misuse, or alteration. These measures include access controls, environment-based secrets management, optional multi-factor authentication, and audit logging. No system can be guaranteed perfectly secure, and you use ChatWorks with that understanding.

Retention

We retain information for as long as reasonably necessary to operate the service, maintain records, enforce agreements, resolve disputes, and meet legal, tax, regulatory, and security requirements. Retention periods may vary depending on the type of data and the workflow involved.

Your Choices

You may update certain account details, choose whether to enable optional authenticator-based two-factor authentication, and decide whether to interact with us through supported messaging channels. Where applicable, you may request access, correction, or deletion of personal data, subject to operational, legal, or fraud-prevention constraints.

Children

ChatWorks is not intended for children without appropriate consent and supervision where required by law. If you believe that a child has provided personal information improperly, contact us so we can review and address the issue.

Changes

We may update this policy from time to time as the ChatWorks platform, legal requirements, or service provider footprint evolves. Continued use of the service after an update means the revised policy applies to your ongoing use.

For privacy enquiries, contact privacy@chatworks.chat.